Shipping & Returns

Cancellation Policy

All items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 20% material and processing fee.

And generally, the personalization/engraving/special orders are not allowed to cancel once it starts production, so please review your personalized information carefully before submitting the order,

if you insist on canceling the customized order, there will incur a 50% customized and material processing fee.

You are welcome to contact our Customer Care Representatives if you have questions before placing your order.

 

Return & Exchange Instructions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. Please use the Local Post Office when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

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